Shipping policy

At The Orchidium, we take great care when preparing and packaging every order. As we specialise in live plants and orchids, we use strong, sturdy and appropriate packaging designed to protect your plants during transit and help ensure they arrive in the best condition possible.

Delivery Area

We currently deliver within the United Kingdom only.

We are unable to accept orders for delivery outside the UK.

Order Processing

Orders are normally prepared and dispatched within 1–2 working days of being placed.

We dispatch orders Monday to Saturday. Orders placed outside our dispatch days will be processed on the next available dispatch day.

Please note that the handling time is separate from the delivery time. The delivery period begins once your order has been dispatched.

Delivery Options

We offer the following delivery services:

Standard Delivery
Orders are sent using a 48-hour tracked delivery service following dispatch.

Express Delivery
An express option is available using a 24-hour delivery service following dispatch.

Delivery services and their applicable charges will be displayed at checkout before you complete your purchase.

Our delivery services are estimates provided by the relevant carrier and, while we make every effort to ensure orders are dispatched promptly, delivery times may occasionally be affected by circumstances outside our control.

Delivery Charges

We use flat-rate delivery charges per order. The applicable delivery charge will be clearly displayed during checkout before payment is completed.

Packaging of Live Plants

We take particular care when packaging our live plants and orchids. Every order is carefully prepared using strong, sturdy and suitable packaging to provide protection throughout transit.

We take great pride in the standard of our packaging and do everything reasonably possible to ensure your plants arrive safely and in the best condition possible.

As live plants are natural products, minor changes or movement during transit can occasionally occur. Our careful packaging process is designed to minimise the risk of damage during delivery.

Delivery Delays

Although we work closely with our delivery providers and dispatch orders promptly, circumstances outside our control may occasionally result in a delay.

If your order has not arrived within the expected delivery period, please contact us so that we can assist you and investigate the matter with the delivery provider where appropriate.

Nothing in this Shipping Policy affects your statutory rights as a consumer.

Delivery Address

Please ensure that your delivery address is complete and accurate when placing your order. The Orchidium cannot be responsible for delays or additional costs resulting from an incorrect or incomplete delivery address supplied by the customer, subject always to your statutory rights.

Contact Us

If you have any questions regarding delivery, your order or our shipping services, please contact us using the details provided on our Contact Us page.

We are always happy to help.